Aakriti Artisan Studio endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer Refund on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or damaged during shipping, we are open to extending Return or Exchange your order. In case of unavailability of the same product, Aakriti Artisan Studio will proceed for full Refund. Refund will be processed to your original method of payment.
In rare scenario, if any product gets damaged during transit, we take full accountability of the damage, so that you can sit back, relax without any fear of shipping damage and shop.
Note:
We check and recheck before dispatching our products. You will receive the product in the best condition. But if you find any damage or defect, please initiate your return in 48 hours with a reference picture/video and order number. Drop us a mail at info@aakritiartisanstudio.com. While returning/exchanging products, please ensure they’re in their original packaging. We will arrange a reverse pickup in 4-5 working days from the date of request. Refund shall be made through the original payment mode within 7 business days. please note that if from any place we are unable to pick up the parcel, the customer is expected to send it back.
Returns are only accepted if the products are received damaged and is found to be an error of the brand or its shipping partner
Orders cannot be canceled post-dispatch. Customers shall not be eligible for any refund once their order has been shipped
Applicability Of Policy:
By purchasing or initiating a request for purchase of Product(s) through Platform, you agree to be bound by the terms contained in this Policy as well as respective return policy mentioned in the Product page. If you do not agree to the terms contained in this Policy, you are advised not to transact on Vaaree Platform. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.
Eligibility for Refund:
Wooden products may develop hairline cracks with change of temperature & climate and with time. This is a natural process. Refund will not be applicable in such scenario.
Antiques & Vintage Collections are not machine made or machine finished or newly manufactured. There may be multiple imperfections, damage, dent, color blemishes etc. We retain the original old look the way, the product was collected and we do not repair or modify any imperfections, to retain the authenticity of the time & source. Refund will not be applicable in such scenario.
Handmade & Handpainted products may have minute imperfections in terms of color shades, texture, painting, polish, finish, shape, weight, size and also, insignificantly different from each other which make them unique & special. Refund will not be applicable in such scenario. Handmade or Handpainted or Handcrafted or Vintage or Antique products will not be exactly similar to each other in terms of color shades, texture, painting, polish, finish, shape, weight, size. The photograph will not be exact representation of the product, you receive, but ofcourse similar. Any dispute, Refund will not be applicable in such scenario.
Any dispute or concern on any product, please get in touch with our Customer Care within 3 Business Days from the delivery. Post this timeline, Refund will not be applicable.
Refund policy will be applicable on the products returned to us without any damage – in original condition.
In case where customer has provided wrong or incomplete delivery address and our Shipping Partner failed to deliver after 3 attempts OR the recipient refused to accept the delivery, Refund will not be applicable. Customer will need to pay additional shipping charges to initiate dispatch process again from our end.
Process The Refund:
Always record the un-boxing video and photographs of the products. Check the products carefully. If incorrect or damaged or genuine quality / manufacturing defects are found, contact Aakriti Artisan Studio Customer Care within 48 hours from delivery with un-boxing video and photographs of the concerned product.
Customer Care: care@aakritiartisanstudio.com
Contact Number / WhatsApp: +91-9625968121
Mailing Address: 35-36, Ganesh Apartment,
Vipin Garden, Dwarka Mor,
New Delhi- 110059
Aakriti Artisan Studio team will review your concern and revert with a solution within 7 Business Days.
In case of Refund, a Reverse Pick Up will be arranged by us at our own expense. However, if your Pin Code is not serviceable for Reverse Pick Up, you need to arrange the shipping of the products to our address mentioned above.
Once the product is received by us in original condition, we will initiate full Refund. Refund will be processed to your original method of payment.
It will usually take 15 Business Days to refund from the day of reporting the issue.
Disclaimer: All policies are subject to change without prior notice.